The Sunday Mail
So your smartphone’s screen is cracked, or your phone is freezing or locking while you are trying to use it. What do you do? This is a very important factor to consider before making a decision to buy.Most Zimbabweans went through a period of smashed screen smartphones after seeing the proliferation of fake and imitation smartphones devices which flooded the local the market in recent years.
The worst scenario that any smartphone user can face is not having service support of the smartphone for any part be it the common touch screens, LCD, mouth piece, IC chips or even housings.
The value of any smartphone has to be seen even after buying it and warranty issues can never be underestimated. It’s fundamental!
What happens to your smartphone after purchase is a lifetime support that still holds value to the ultimatum price of the product.
Most retail shops in Zimbabwe including major international players claim to have warranty or guarantee on their products, but it remains to be seen who really will offer the actual support should your phone face any technical glitch or needs component replacement.
GTel Care, is probably the answer to all locally supplied smartphones. I have personally had my smartphones screen replaced more than once and one mouth piece issues fixed while I wait. The GTel Care, GTel’s own service support center reminds a customer that there is life and a relationship after purchasing a smartphone.
Probably for me as a user, one main thing that I like the most about the support service is not just how fast and efficient they are, but the price as well they charge to fix, repair or replace the smartphones. The cover price is usually lower than any other guy from the streets would have offered to do which absolutely does not make sense to engage them only except when one is ignorant.
Besides the risk of getting your phone damaged, GTel will replace your smartphone if anything accidental occurs to your smartphone during the service support. It’s a no brainer to then risk your smartphone with the ordinary guy from the streets. A new smartphone purchased should come with all these services, in as much as one expects a brand new charger, battery and earpieces on it, the warranty should also come clearly defined on whom , where exactly and when can get the service.
GTel care app
For your convenience GTel introduced the GTel Care App, designed to be used for many services such as locating GTel shops, tracking your phone’s progress in the workshop amongst a vast number of services available at your disposal. You can download the GTel Care App from the Google Play store.
Warranty and back
up service
GTel products are available on cash or credit terms and are covered by a 15-month warranty. Furthermore full service and backup is available at any GTel outlet nationwide.
Interact with us on our social media platforms such as our Facebook page (www.facebook.com/gtelzimbabwe), Twitter (@GTelZimbabwe), YouTube channel, or visit our website (www.gtel.co.zw) for the latest smartphones and where to locate our shops.
