The Sunday Mail
Online Reporter
THE Zimbabwe Tourism Authority (ZTA) on Monday announced an aggressive nationwide ‘Hospitality Service Excellence’ training programme for operators.
The programme kick-starts in Bulawayo, and is meant to equip all tourism frontline staffers responsible for client services and interactions.
ZTA head of corporate affairs, Mr Godfrey Koti, said the training is an ongoing exercise which is an integral part of the organisation’s operations.
“An exceptional service excellence culture will not come by accident, it will come by design and time investment in learning from industry experts.
“This is why we have decided to roll out an extensive ‘Hospitality Service Excellence’ training,” said Mr Koti.
Led by the national tourism organisation’s Destination Management Division, the initiative is running in line with the country’s medium-term economic blueprint, the National Development Strategy (NDS1).
“The training focuses on service satisfaction, timeous service provision with integrity and infusing passion for excellence within the participants while prioritising seeking to exceed customer expectations at all times,” he added.
The training is highlighting on creating awareness on the need for good ambassadorial etiquette for destination Zimbabwe.
