The Sunday Mail
The Zimbabwe Electricity Supply Authority (ZESA) has introduced toll free lines to enable its customers to report incidents of theft and vandalism of electricity infrastructure.
Earlier this year, the Zimbabwe Electricity Transmission and Distribution Company (ZETDC) said it was losing more than $2 million annually as result of copper cables and vandalism of transformers.
This has also had a negative impact on electricity consumers as some areas are going for long periods without power due to theft and vandalism of energy infrastructure.
Said the authority in a statement on Tuesday:
“ZESA has introduced toll free lines to enable its valued customers to report to the power utility, incidents of theft and vandalism of national infrastructure, theft of electricity (illegal connections), corruption as well as any other unethical behavior by ZESA employees and members of the public.”
“ZESA further advises that members of the public will not incur any costs in the usage of the toll free telephone lines to volunteer information (tip-off without disclosure of identities of sources) that will lead to the preservation of the integrity of the product and service delivery of the power utility.”
The toll-free lines – 08018888 (NetOne) and 08080539 (Econet) – will operate for 24 hours to enable effective and continuous interaction with customers.